Terms and Conditions

Account eligibility and responsibilities

You must be of legal gambling age and permitted to play under the laws of your country before opening or using a Cashwin account.

Each person may hold a single account, and that account is strictly personal — sharing, transferring, or letting others play on your behalf is not allowed.

You are responsible for keeping your login credentials confidential and for ensuring the information on your profile stays accurate and up to date.

Deposits, withdrawals, and verification

Funds must originate from a payment method registered in your own name, and Cashwin may apply limits, checks, or holds where required for security or compliance.

Before releasing withdrawals, we may ask you to complete identity and source-of-funds verification in line with our anti-money-laundering obligations.

Any attempt to deposit or withdraw using fraudulent, stolen, or third-party methods may lead to suspension of the account and forfeiture of related balances.

Bonuses and promotional offers

Promotions carry their own terms, which can include wagering requirements, qualifying deposits, game restrictions, maximum conversions, and expiry dates.

Bonus abuse — such as opening duplicate accounts, colluding, or exploiting a technical fault — may result in cancelled winnings and closed offers.

Cashwin reserves the right to amend or withdraw a promotion where it is misused or where doing so is necessary to protect the integrity of the platform.

Service availability, liability, and disputes

Access to Cashwin may be interrupted for maintenance, security measures, technical faults, or legal restrictions, and we do not guarantee uninterrupted play.

If you have a complaint, contact our support team first; unresolved matters are handled through our formal complaints procedure under Curaçao eGaming licence 365/JAZ and any applicable local law.

Where to get help

• Cashwin support email and 24/7 help centre available on the website
• The relevant regulator or complaints body in your jurisdiction where local rules apply